Privacy Policy
Your privacy is fundamental to our commitment at PaleoPrimalIndo. This policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Last updated: December 2024
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when creating an account, subscribing to our newsletter, or contacting us directly. This includes your name, email address, phone number, and any other information you choose to share.
Usage Data
Our servers automatically collect certain information about your visit, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website. This helps us understand how visitors use our site to improve your experience.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
Types of Data Collected
-
Contact Information
Name, email, phone number
-
Account Details
Username, password, preferences
-
Usage Analytics
Pages viewed, time spent, interactions
-
Device Information
Browser type, operating system, IP address
-
Communication Data
Messages, feedback, inquiries
How We Use Your Information
We use your personal information to provide, maintain, and improve our services while ensuring transparency in all our data processing activities.
Service Provision
We use your information to deliver our services, process transactions, and provide customer support. This includes creating your account, processing orders, and facilitating communications.
Analytics & Improvement
We analyze usage patterns and feedback to improve our website functionality, user experience, and the quality of our content and services.
Communications
We send you important updates, newsletters, and promotional content related to our services. You can opt out of promotional communications at any time.
Security Measures
Encryption
All data is encrypted both in transit and at rest using industry-standard SSL/TLS encryption.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information.
Regular Audits
We conduct regular security audits and maintain compliance with international data protection standards.
Data Protection & Security
Data Storage
Your personal data is stored securely on servers located in controlled facilities. We implement multiple layers of security including firewalls, intrusion detection systems, and regular security assessments to protect your information from unauthorized access, alteration, disclosure, or destruction.
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate safeguards for your personal information.
Your Privacy Rights
We believe in transparency and giving you control over your personal information. You have several rights regarding the data we collect and process about you.
Right to Access
You have the right to request a copy of the personal information we hold about you, including details about how we use it and who we share it with.
Request format: Written request with identity verification
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Process: Account settings or direct contact
Right to Erasure
You may request that we delete your personal information in certain circumstances, subject to legal and contractual obligations.
Response time: 30 days maximum
Right to Portability
You have the right to receive your personal information in a structured, commonly used format and to transmit it to another organization.
Format: Machine-readable format (JSON/XML)
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month and may require verification of your identity for security purposes.
Contact Privacy TeamCookie Policy
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and user experience.
Marketing Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information directly but are based on uniquely identifying your browser and internet device.
Cookie Management
Browser Settings
Control cookies through your browser preferences
Cookie Consent
Manage your cookie preferences anytime
Opt-out Tools
Industry tools to opt out of tracking
For more detailed information about cookies and how to manage them, please visit our dedicated Cookie Policy page.
Third-Party Services
We may use third-party services to help us operate our website, provide our services, or analyze how our website is used. These service providers have access to your personal information only to perform these tasks on our behalf.
| Service | Purpose | Data Shared |
|---|---|---|
|
Google Analytics
|
Website analytics and user behavior tracking | IP address, page views, session duration |
|
Email Service Provider
|
Newsletter and transactional email delivery | Email address, email engagement metrics |
|
Payment Processors
|
Secure payment processing for services | Payment information, billing address |
|
Cloud Hosting
|
Website hosting and data storage | Server logs, application data |
Data Protection
All third-party services we use are carefully selected and bound by contractual obligations to protect your personal information in accordance with applicable data protection laws. We regularly review these partnerships to ensure continued compliance and security.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any concerns you may have.
Privacy Contact Information
Address
PaleoPrimalIndo Ltd
125 Kings Road
London SW3 4RP
United Kingdom
Phone
+44 20 7352 8841Business Hours
Monday-Friday: 9:00-17:00
Saturday: 10:00-14:00
Sunday: Closed
Quick Actions
Contact Us Directly
Send us a message about privacy concerns
Cookie Policy
Learn more about how we use cookies
Terms of Service
Review our terms and conditions
Important Notice
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with your local data protection authority.
Policy Updates
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date at the top of this policy.
For significant changes, we will provide additional notice via email or through a prominent notice on our website before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
Stay Informed
Subscribe to our newsletter to receive notifications about policy updates and other important information about our services.